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Privacy Policy

This is the privacy notice for Solarcycle Ltd.

Solarcycle Ltd respects your privacy and is committed to protecting your personal data. This privacy notice explains how we look after your personal data when you visit our website, use the Solarcycle App, or use any of our services that link to this privacy notice — including our sustainability, recycling, and renewable energy programs. It also tells you about your privacy rights and how the law protects you.

Contents

  1. Important Information and who we are
  2. The personal data we collect about you
  3. How your personal data is collected
  4. How we use your personal data
  5. Disclosures of your personal data
  6. Data Sharing
  7. Data Security
  8. Data Retention
  9. Automated decision making
  10. Your Legal Rights
  11. Glossary
  1. Important Information and Who We Are

Who We Are

Solarcycle Ltd (collectively referred to as “Solarcycle”, “we”, “us” or “our” in this privacy notice) is a company incorporated in England & Wales under company number 14162293.

Solarcycle Ltd is the data controller.

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this notice, including requests to exercise your data protection rights, please contact the DPO using the details below.

Contact Details

The Data Protection Officer
Solarcycle Ltd
Portsmouth Road, Milford, Surrey GU8 5BD

Email: dataprotection@solarcycle.uk

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). However, we would appreciate the opportunity to address your concerns before you contact the ICO, so please reach out to us first.

Changes to the Privacy Notice and Your Duty to Inform Us of Changes

Our privacy policy is updated from time to time. We may notify you by email if there are significant updates; otherwise, please check this page for the most recent version.

This privacy notice was last updated on 22 October 2025.

Please ensure that any personal data you provide to us is accurate and kept up to date during your relationship with us.

Third-Party Links

Our website and the Solarcycle App may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those features may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy notices. We recommend reading the privacy notice of every website or app you visit.

  1. The Personal Data We Collect About You

“Personal data” or “personal information” means any information about an individual that can identify them. It does not include anonymous data.

We may collect, use, store, and transfer different kinds of personal data about you, including:

  • Identity Data: title, first name, last name, and gender.
  • Contact Data: address, email address, and telephone numbers.
  • Transaction Data: details about payments to and from you and other details of products and services purchased.
  • Profile Data: username, password, preferences, feedback, survey responses, and referral sources.
  • Marketing and Communications Data: your preferences in receiving marketing from us or third parties.
  • Technical Data: IP address, login data, browser type, device type, time zone, operating system, and other technology on the devices you use to access our website or the Solarcycle App.
  • Usage Data: information about how you use our website, app, and services.
  • Environmental Data: data you share through the Solarcycle App regarding your recycling activities, sustainability goals, or participation in environmental programs.

We may also collect limited special category data (e.g., accessibility or health-related data) when it is relevant to participation in certain Solarcycle programs and only with your explicit consent.

If You Fail to Provide Personal Data

Where we are required by law or contract to collect personal data and you do not provide it when requested, we may be unable to perform the service you requested. We will inform you if this is the case.

  1. How Is Your Personal Data Collected?

We collect data in several ways:

  • Direct interactions: You provide data when you register an account on the Solarcycle App, subscribe to newsletters, complete forms, or contact us.
  • Automated technologies: As you interact with our website or app, we automatically collect technical and usage data through cookies, server logs, and analytics tools.
  • Third parties: We may receive data from partners or public sources such as analytics providers (e.g., Google Analytics) or other companies that help deliver our services.
  1. How We Use Your Personal Data

We only use your personal data when the law allows us to. Most commonly, we will use your data to:

  • Provide and manage your access to the Solarcycle App and our sustainability services.
  • Fulfil a contract with you or your organization.
  • Improve and personalize your experience with Solarcycle.
  • Comply with legal or regulatory obligations.
  • Communicate updates, offers, or surveys (when you have opted in).

We do not sell your personal data and will only process special categories of data with your explicit consent.

You may withdraw consent for marketing communications at any time by contacting dataprotection@solarcycle.uk

  1. Disclosures of Your Personal Data

We may share your personal data with:

  • Service providers and business partners who support our operations (such as app hosting, analytics, or customer service).
  • Regulatory authorities or law enforcement where required by law.
  • Other parties with your explicit consent (e.g., sustainability partners or certification bodies).

If Solarcycle undergoes a merger, acquisition, or sale, your data may be transferred as part of that transaction, under strict confidentiality obligations.

  1. International Transfers

Some third-party service providers may process your information outside the UK or EEA. Where this occurs, we ensure appropriate safeguards (such as standard contractual clauses) are in place to protect your data.

  1. Data Security

We apply appropriate technical and organizational measures to secure your personal data and limit access to authorized personnel only. We also have procedures in place to respond to any suspected data breaches and will notify you and any relevant authority where legally required.

  1. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes we collected it for, including to meet legal, regulatory, or reporting requirements.

When data is no longer required, it will be securely deleted or anonymised for statistical or research purposes.

  1. Automated Decision-Making

Solarcycle does not use fully automated decision-making processes that have a legal or significant effect on you. Limited automated tools may be used for fraud prevention or security screening.

  1. Your Legal Rights

You have the right to:

  • Access the personal data we hold about you.
  • Correct inaccurate or incomplete data.
  • Request erasure of your data.
  • Object to certain types of processing.
  • Restrict processing in some cases.
  • Request transfer of your data to another controller.
  • Withdraw consent at any time.

To exercise any of these rights, contact dataprotection@solarcycle.uk.
We will respond to all legitimate requests within one month.

  1. Glossary
  • Legitimate Interest: The interest of our business in conducting and managing our services to provide the best and most secure experience for users.
  • Performance of Contract: Processing your data when necessary to perform a contract with you or to take steps at your request before entering into one.
  • Legal Obligation: Processing your data where required for compliance with a legal obligation.

Last updated: October 2025